Frequently asked questions

There are cases where there is a stock in the store and the order of goods that can be paid. Please note that the product is not available.
When you orderContact formPlease contact the product name and quantity. You can contact us by phone if you are in business hours.

Return policyCheck.

We are planning to ship three to five business days after completion of the order (shipping is not performed at the store). I will notify the delivery number of the shipping agent by the morning of the next day of shipment.
As for the date of delivery, please confirm and adjust directly with the delivery agent based on the "inquiry number" mentioned in the notification completion shipment mail.

Basically, Yamato transport or Sagawa express will be shipped by Japan Post.

After the item shipment completion, the following method can be issued.

1. You can obtain the receipt from the "receipt receipt" button of the shipment notification email.
   
2. If you have an account, you can also get it from my account order page.
   

* the receipt is issued by your order. Please contact us separately.

* if you do not receive the notification of the item shipment, please contact the support center.

* if you wish to issue a later date, I will send you a receipt in the PDF and send it by email.

As for the reception of the email, the setting of the spam filter etc. may be affected. Please note that the email will be delivered to us.

Email address domain

If you would like to confirm your order and resend your mail, please let us knowContact formPlease contact us more.

Please also confirm the following link.

Important order confirmation email
After receipt of the order in JPC contact@komakimusic.co.jp The confirmation email of the order content is automatically transmitted. In addition, we ask you to make a reply within 24 hours of business days as long as possible. If you don't receive an email, please contact us by phone or email to JPC.
 

Ejpc accountIs a free service that anyone can register for when shopping online.
Shopping is available without registration, but you will be able to use the convenient function, such as confirmation of the shopping history, issuance of the receipt, and multiple registration of the delivery by registering the account.

JPC membership systemThis is a paid support system, and you can receive various awards like the above account service, free shipping, and online magazine without limitation.

JPC membership systemHereCheck.

* for JPC members, customers who do not have an account registration at ejpc will ask you to register your account prior to your purchase.