Specified Commercial Transactions Act

distributor

KOMAKI MUSIC, INC.

Operation manager

Akira Komaki

Location

111-8567 TokyoTaito-Ku1-7-1 Nishiasakusa Komaki Building

TEL

03-3845-3043

FAX

03-3845-3066

email address

contact@komakimusic.co.jp

URL

https://komakimusic.co.jp/

Necessary charges other than product price

• Product delivery fee: Varies depending on product size, weight, and delivery area.
  *Shipping costs will be automatically calculated based on the total "Shipping Points" assigned to each product, and will be announced on the final shopping cart screen.
• Assembly and installation costs: If specialized knowledge or technology is required for product assembly, etc., a separate charge will be made at the time of delivery. The amount will vary depending on the nature of each product, so it will be determined in consultation with the customer each time.
• Bank transfer fee (based on regulations of each financial institution)

How to order

website, email, phone

Payment method

• Credit card (VISA, Master, JCB)
• Prepaid card (VISA, Master, JCB)
• Debit card (VISA, Master, JCB)
• PayPal
• Rakuten pay
• PayPay
• Rakuten pay
• Deferred payment payday (payment in 3 installments only available)
• Google Pay
• Shop Pay
• Apple Pay
• Bank transfer (prepayment)

payment deadline

Depends on the payment method at the time of application

• Credit card: Instant payment ((Debit timing depends on each card company's regulations)
• Various payment services (paypay, paypal, etc.): Instant payment (debit timing depends on each payment service company's regulations)
• Bank transfer: Within one week after order confirmation (if payment cannot be confirmed, it will be canceled)

Delivery time

Depends on payment method and product availability.

• For products in stock
• Bank transfer: Ships within 3 business days after payment is confirmed (it may take several days to confirm payment)
• If payment is confirmed at the time of order, such as by using a credit card or various payment services: Ships within 3 business days after order confirmation
• For back-ordered products
• After confirming your order, as soon as the product arrives (we will contact you regarding the delivery date after confirming your order)
• For download products
  • Immediately
• For tickets for events, etc.
  • Date and time specified by ticket

About returns and exchanges

If the product is defective, please return the defective product within 8 days from the date of delivery, with shipping charges paid on delivery. We will send you a replacement product.

• When you receive the product, please check for damage, stains, and missing accessories before using it.
• We apologize for the inconvenience, but if you would like to exchange the item, and we are unable to arrange a replacement item because our store or manufacturer's inventory is sold out and there are no plans to re-produce the item, we will return the item and issue a refund.
  Regarding the refund method, we will respond according to the payment method. Please contact us for details.
• If there is a quality problem such as damage or damage to the product, we apologize for the inconvenience, but please contact the JPC Support Center.Contact form or emailPlease contact us at.
• For download sales products,Due to the nature of the product, we cannot accept returns or cancellations after purchase. Thank you for your understanding.

Please note that we cannot accept returns due to customer's convenience. Thank you for your understanding.