About personal information protection

Komaki Musical Instruments Co., Ltd. believes that protecting our customers' personal information is our most important social responsibility.

In addition to complying with laws and regulations regarding personal information protection, we will establish voluntary rules and systems and strive to ensure the implementation of the following personal information protection policy.

Compliance with laws and regulations

Our company complies with Japanese laws and regulations regarding the protection of personal information, which govern the handling of customers' personal information.

Collection principles

Our company has established regulations regarding the handling of information regarding individual customers (hereinafter referred to as "personal information"), has established an organizational structure, strives to appropriately protect personal information, and improves its handling as appropriate. We will do our best to improve it.

Purpose of use of personal information

Komaki Musical Instruments uses personal information for the following purposes.

• We use your contact information, such as your name, address, telephone number, and e-mail address, to ship products to you and bill you for payment. In addition, we may use payment information such as bank accounts specified by you in connection with billing.
• In order to contact or confirm the details of your order, delivery method, etc., we may collect contact information such as your name, address, telephone number, and e-mail address, the type and quantity of products you have ordered, and the amount to be billed. information will be used.
• In order to provide information on campaigns, products, and services offered by our company, we use your usage history and contact information such as your name, address, telephone number, and e-mail address.
• In order to improve our services, we use customer opinions, survey results, usage history, etc.
• In order to respond to your requests and inquiries, we will use your contact information such as your name, address, telephone number, and e-mail address.
• In order to refuse the use of our services to those who order products for fraudulent purposes, we will collect the customer's name, address, type of product ordered, and information regarding transactions that are determined to have been used for fraudulent purposes. We may provide information such as quantities and invoice amounts to relevant third parties.

Entrustment of personal information

Komaki Musical Instruments may outsource personal information to external companies with which we have concluded contracts stipulating confidentiality when sending out DMs and information on various materials.

Provided by a third party

Komaki Musical Instruments will not disclose registered personal information without the consent of the person who entered the information or unless there is a justifiable reason. We will disclose personal information to suppliers, transportation companies, installation coordination companies, etc.).

• If the purchased (sold) product is shipped directly from the manufacturer or business partner, etc.
• If the purchased product requires installation, adjustment, repair, etc.

In addition to the reasons listed above, personal information may be disclosed in the following cases:

• If Komaki Musical Instruments determines that the person filling the form will cause a disadvantage to a third party. In this case, we may notify the third party, the police, or related agencies.
• When a court, public prosecutor's office, police, bar association, consumer center, or an organization with similar authority requests disclosure of your personal information.
• If the individual is unexpectedly identified using information other than information that can identify the individual, personal information will not be provided to a third party.

If personal information is provided to a third party with whom we have a business relationship, with the will or consent of the person filling out the form, Komaki Musical Instruments will not be responsible for the use of personal information by the business partner.

• Our company may aggregate and analyze the attributes of personal information, and process such information so that individuals cannot be identified, for the purpose of our service development, provision, product development, etc.

Disclosure, correction, and deletion of personal information

• Regarding data that can be disclosed as personal information (JPC member data, online shop user data, etc.), only the individual himself/herself can request disclosure, correction, or deletion.
• If we receive a request for disclosure, correction, or deletion of personal information, we will respond promptly to a reasonable extent only if we can confirm the identity of the individual.
• Personal information will be stored for a certain period of time and then disposed of (dissolved), so disclosure, correction, or deletion of the original document will not be covered.

For inquiries regarding personal information provided to third parties based on the will or consent of the person filling out the form, please contact each company directly.

About identity verification

When Komaki Musical Instruments responds to a request for the disclosure, correction, or deletion of personal information contained in user data, we will confirm the identity of the person by telephone, email, or other methods. If we cannot confirm the identity of the person, or if there is a significant doubt that the person is the person, we may not be able to accept your request. Our company is not responsible if information that can identify an individual is obtained and used by someone other than the individual.

About use on the site

Use of cookies

• Browser software includes a feature called "cookies."
• Cookies store a small amount of data on your computer when you visit our website.
• Cookies do not convey any personal information about you to us unless you provide us with additional information.
• We do not link or match personal information obtained by our company or third parties with cookie information.
• Cookies simply assist us by tracking your interests and what you have viewed during your past visits to our site.
• When you use our online shopping site, cookies help us simplify your input on our online shopping site.
• We use cookies for the following purposes.
  - To maintain a record of your visit on our website.
  - Deliver interesting topics based on your interests or past history.
  - Storing your ID so that you do not have to re-enter your address, etc. each time you visit our site or place an order.
• Our cookies expire after 30 days.You can also disable cookies.
• By modifying your browser preferences, you can enable or disable all cookies and request notification when a cookie is set.
• Please note that the services on this site can be used even if your browser does not accept cookies, but the procedures for using some services may differ.
• About access logs
  About access logs Our website may record information such as access times and IP addresses of customers in their access logs. Access logs will be used for the purpose of analyzing customer usage status.

continuous improvement

Our company strives to continuously improve the handling of personal information within the company by establishing internal regulations regarding personal information protection, improving employee training, and conducting internal audits. We may change our privacy policy in order to further protect your personal information or due to the enactment or change of laws and regulations, so we recommend that you check it regularly.

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For inquiries or confirmations regarding the handling of personal information, please contact the contact point below.

KOMAKI MUSIC, INC.

Komaki Building, 1-7-1 Nishiasakusa, Taito-ku, Tokyo 111-8567

Email address: contact@komakimusic.co.jp