komakimusic.co.jp is a website established by Japan Percussion Center, a percussion instrument specialty store, with the aim of quickly delivering useful information to percussion instrument enthusiasts nationwide.

The site structure will mainly consist of an ``online shop,'' and will provide a variety of information and services centered around content such as ``event information,'' ``store information,'' and ``support menu.''

・JPC Online Shop eJPC
In addition to JPC original products, we will quickly introduce excellent products recommended by our staff.
We will also carry out unique online shop projects from time to time.

·event information
We will promptly distribute information on various events sponsored or cooperating with JPC.
1. In-store event information sponsored by JPC, such as workshops and seminars!
2. Providing information on concerts, events, etc. related to percussion instruments

　※Go to event information >>>

・Shop information
Japan Percussion Center floor guide. You can see the inside of the store.

　※Go to shop information >>>

・Support menu
Information on services other than product sales provided by Japan Percussion Center.
We strongly support all kinds of percussion players, including repairs, maintenance, schools, studios, and instrument rentals.

　※Go to support menu >>>

In order to use this site comfortably, please note the following points.

◇About browsers etc.

The content posted on this site, unless otherwise specified,
Windows environment: Microsoft Edge latest version / Mozilla FireFox latest version / Google Chrome latest version
Macintosh environment: Mozilla FireFox latest version / Safari latest version / Google Chrome latest version
We have confirmed that it displays and operates properly.

In addition, the site design is responsive, and the layout is designed to automatically change according to the display width and area of ​​the smartphone.

Please note that some content may require specific plug-in software.

We take the utmost care in creating content and checking its display and operation, but if there is any problem, please contact us.Contact pagePlease contact us.

◇In order to take advantage of the content on this site, please check the settings of your browser.

・Enable JavaScript

・Enable cookie usage

・Enable style sheet

Please check the privacy policy page ＞＞＞

Inquiries to JPC can be made using any of the following methods.

1.Inquiry by phone
Please contact the department in charge directly according to the content of your inquiry.

■Inquiries regarding concert percussion and educational percussion instruments
Percussion City: 03-3845-3041
■Inquiries regarding ethnic percussion instruments
Ethnic City: 03-3842-6042
■Inquiries regarding drum sets
Drum City: 03-3842-6044
■Other inquiries to Komaki Musical Instruments
Komaki Musical Instruments Office Center: 03-3845-3043

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2. Inquiry by email

For any inquiries, quotations, orders, etc., please contactContact pagePlease feel free to contact us.

*When contacting us from your mobile phone or smartphone email address, please be sure to set it so that you can receive emails from @komakimusic.co.jp.

When inquiring about products or requesting a quote by e-mail, please cooperate with the following to ensure smooth administrative processing.

When contacting us, please be sure to include the title of the email. If you do not enter a subject, your email may be marked as spam.

Please be sure to include your name and phone number in the body of the email. Also, if you have a designated sales area, staff, etc., please write them down as well. We cannot respond to inquiries from email addresses for which we cannot specify the reply address.

When sending an email, please be sure to send it in text format, not HTML format. (The contents of the e-mail may not be readable due to garbled characters, etc.) When replying to our e-mail, please be sure to quote the text of the e-mail you received. (If you are unsure of the e-mail conversation history, (There may be a significant delay in our response or we may not be able to provide you with an appropriate answer.)

We will send a reply email as quickly as possible, but due to some trouble, we may not be able to deliver the email to the customer. If you have not received a reply email from us even after 5 days have passed since sending the email, please contact us by phone.

As mentioned earlier, when we receive contact from a mobile phone or smartphone email address, we occasionally see cases in which the email we reply to cannot be delivered to the customer. Please be sure to set your settings in advance so that you can receive emails from @komakimusic.co.jp.
*For settings, please contact your mobile phone company.

At JPC, you can mail-order any product we carry, including the products posted on our website. Please feel free to use.

You can place your order using the methods below.

1. Order via online shop

You can easily shop for products registered in the online shop "eJPC" using simple operations on the web.

For information on how to use the online shop,herePlease also check.

2. Order by email

If you need consultation when purchasing a product, or if you are ordering a product that is not registered in our online shop, you can order by email. Please feel free to contact us.

3. Order by phone

Please apply directly to each JPC city.

• Percussion City: 03-3845-3041
• Ethnic City: 03-3842-6042
• Drum City: 03-3842-6044

Reception hours: Weekdays 12:00-19:30, Saturdays, Sundays, and holidays 11:00-18:30 (excluding store holidays)

If you place an order through our online shop or by email, your order will be confirmed once you receive an "Order Confirmation Email" from our representative.
However, this does not apply if we respond directly to your order by phone or email inquiry.

If you wish to cancel your order for any reason, please contact us as soon as possible.
However, please note that we will not be able to accept cancellations in the following cases.

・If the payment for the product has been completed

・If the product has been shipped by cash on delivery

・If the shopping credit contract has been completed

Please note that if we are unable to confirm payment (or return of loan contract documents) by the deadline, we may contact you and cancel your order.

[About invalidity of contract based on mistake]
Although we pay close attention to the prices of products posted on this site, the prices on the site may differ from the actual selling prices due to human error.
We apologize for any inconvenience this may cause, but based on Article 95 of the Civil Code, "Contract invalidity based on error," we may cancel your order at our discretion. Please note.

You can choose the payment method according to your convenience from the following methods.
Please also note that the delivery process will vary depending on the payment method.

1.Cash on delivery
You can use Sagawa Express's "e-Collect" and Yamato Transport's "Takkyubin Collect".
In the case of cash on delivery, the product will be shipped as soon as it is available. Please pay the price directly to the delivery person when you receive the product (cash on delivery may not be available depending on the product).
*If you are using cash on delivery, we will only accept payment in cash.
*Cannot be used at online shops.

2.Bank transfer
Please transfer the amount to our designated bank account within one week after confirming your order. It will be shipped after payment is confirmed.
(It may take several days to confirm your payment.)

[ Payee ]

• Sumitomo Mitsui Banking Corporation Asakusa Branch Current account 0001077
• Mizuho Bank Kaminarimon Branch Current account 140748

※The beneficiary name is either "Kabushikigaisha Komaki Gakki" or "Ka) Komaki Gakki"

3.Credit card(VISA, Master, AMEX cards and affiliated cards from various companies are accepted)
After payment is completed, we will arrange the product and prepare for shipping.

4. Installment payment
When shopping (excluding online shops), you can use our affiliated shopping loan. Various procedures are required when signing a contract. As soon as your order is confirmed, we will guide you through the procedures necessary for the contract, and once the contract procedures are completed, we will hand over the product to you.

5.Various payment services
When using the online shop eJPC, in addition to cash on delivery, bank transfer, and credit cards, you can also pay using various payment services such as Amazon Pay, PayPay, PayPal, and Paidy deferred payment.
(Paypay can also be used at physical stores)

We may cancel your order in the following cases.

1. If payment cannot be confirmed within one week after placing your order.

2. If we cannot contact the person in question

When shopping, customers will be required to pay the following costs in addition to the product price.

1. Fees related to payment

• Cash on delivery fee
• Transfer (transfer) fee

2.Shipping fees and packaging fees related to product shipping
*Shipping costs vary depending on the area of ​​delivery. If you use a shopping cart, it will be calculated automatically, otherwise please contact us.

・The prices listed on the website are the manufacturer's suggested retail prices or sales prices. As a general rule, we cannot respond to questions or requests regarding discounts for products whose selling prices are displayed.

・Sales prices listed on this site are for internet use only and may differ from JPC store prices. Please note that sales prices are subject to change without notice.

・About invalidity of contract based on mistake
Although we pay close attention to the prices of products posted on this site, the prices on the site may differ from the actual selling prices due to human error.
We apologize for any inconvenience this may cause, but based on Article 95 of the Civil Code, "Contract invalidity based on error," we may cancel your order at our discretion. Please note.

■ Regular products

If the item is in stock, we will prepare it for shipping once your order has been confirmed and your payment has been confirmed.

*Although we pay close attention to updating the site, it is possible that limited quantity products may be sold out due to misplacement with your order. Please note.

■ Manufacturer ordered products

Products that are clearly marked as "Available to order" in the product name or product description are ordered from the manufacturer and will be shipped after the product arrives.

*Please note that if you purchase this item at the same time as other items, it will be shipped only after all items are received.

■ Pre-order items

If the product name or product description includes information such as "pre-order product," it is a pre-order product and will be shipped after the product is in stock.
*Due to production reasons, the expected arrival date may be changed. As soon as the products arrive, they will be shipped sequentially.

■Notes

• This site may introduce products that are not in stock for the purpose of providing information.
• If the number of products introduced on this site is not clearly stated, please be sure to check the stock availability before placing your order.
• We will notify you via order confirmation email regarding stock availability and delivery date.

Other product images displayed on the web may differ from the actual product. Please note.

- If you cannot find the product information you are looking for on the web, please feel free to contact us by email or phone.

We also welcome requests for estimates.

When contacting us by email, please be sure to include the following information.

・Please be sure to write the subject in an easy-to-understand manner, such as "Order" or "Quotation."

·name
Furigana
(If you are a JPC member, please be sure to also write your membership number.)

・Address 〒
Furigana

·telephone number

・E-mail address
- Desired product (manufacturer name, product name, product number, quantity)

・Preferred payment method
(Credit card payment, cash on delivery, bank transfer, installment payment, etc.)

*If we provide you with a quote, please be sure to let us know your intentions.

Products will be delivered by the following courier companies affiliated with our company.

・Sagawa Express Co., Ltd.
・Yamato Transport Co., Ltd.
・Japan Post
・If the item is shipped directly from the manufacturer, it will be delivered by a delivery company contracted by each manufacturer.

Prices vary depending on product availability and payment method.

・When using cash on delivery for products in stock: Usually around 3 days (excluding holidays at our store)
・When paying by credit card for products in stock: Usually around 3 business days

・If payment is made by bank transfer for a product in stock: Approximately 3 days after payment is confirmed (it may take several days to confirm payment)

・If out of stock: Item will be ordered from the vendor. It varies depending on the type of product and the vendor's inventory status. Please check when ordering.

*The number of days listed here is only a standard and is not guaranteed. Delivery may be delayed due to traffic conditions, climate conditions, or other unforeseen circumstances. Please note.

*If the delivery of your ordered product is significantly delayed or cannot be delivered for some reason, we will contact you by email, phone, etc.

In the unlikely event that the delivery is made while the customer is away, the delivery company will notify you through a "missed delivery notification" issued by the delivery company, so please contact the delivery company directly at your convenience.

You can check the delivery status of your ordered product on the delivery company's website by referring to the "package confirmation number" written on the shipping completion notification sent by us.

Shipping costs for shipping products vary depending on the product (packing size and weight) and shopping method.

- When using the online shop, points will be automatically calculated based on the total points set for each product.
You can check the shipping amount on the final shopping cart screen (order confirmation screen).

- If you select cash on delivery as your payment method, a handling fee will be added depending on the purchase amount (product price + shipping fee, etc.).

・Less than 10,000 yen・・・￥330
・Up to 30,000 yen... ¥440
・Up to 100,000 yen・・・￥660
・100,000 to 300,000 yen or less...¥1100

We take every possible measure to ensure the quality control and delivery of the purchased products, but in the unlikely event that you receive a product that is different from the one you ordered, or that the product is damaged or soiled due to an accident during delivery. If so, we will replace it.

When you receive the product, please check for damage, stains, and missing accessories before using it.

If you would like to exchange or return a product, please contact us within 8 days from the date of delivery. Please also note that we cannot accept exchanges or returns of products that have become dirty or damaged due to use.

We will only accept returns if the product is incorrect or the quantity is incorrect due to our company's responsibility, and there is no replacement product (one-of-a-kind item, out of stock).
If you would like to return the item, please send it back in unused condition.
If you wish to return the product, please contact us within 8 days from the date of delivery.

*Product payment will be made in the following manner within two weeks after the returned product arrives at our company.

We will refund the amount of the returned product (including consumption tax) minus the transfer fee using the method of payment that was used at the time of purchase. Please contact us for more information.

*Please note that shipping charges and cash-on-delivery fees are not eligible for refund.

*Please note that we cannot accept returns due to customer convenience. Please note.

If the product is incorrect due to our fault, the product sent is damaged, or the product is initially defective, we will replace it with a similar product. If you wish to exchange the product, please return it in unused condition.

If you wish to exchange the item, please contact us within 8 days from the date of delivery.

Returns or exchanges cannot be accepted in the following cases:

・Products that have been delivered for more than 9 days (excluding defective products)

・Products that have been used once (When you receive the product, please be sure to check the product before using it)

・Depending on the customer's convenience
*If you don't like the sound, don't like the color, don't like the image, or other reasons from the customer's side

　Please contact us within 8 days from the date of delivery of the product, and send us the "Delivery Note" that will be included with the product.
Please use a convenient courier to return the item. We will bear the shipping costs for returning the item.

When delivering the product, please return it to the address and department on the invoice attached to the package.

Komaki Building, 1-7-1 Nishiasakusa, Taito-ku, Tokyo 111-8567

6F or 5F Percussion City 03-3845-3041
3F Ethnic City 03-3842-6042
2F Drum City 03-3842-6044