Shipping policy

■ About shipping charges

• Shipping charges and packaging fees related to delivery are automatically calculated for each delivery area based on the total of shipping points set for each product (set according to our own standards based on size, weight, packaging style, etc.).
  *Due to system reasons, the weight "kg" is displayed on the final cart screen and various notification emails, but this is different from the actual weight of the package. Thank you for your understanding.
• If the total shipping points for the purchased item exceeds the specified range, shipping charges cannot be automatically calculated and your order cannot be finalized.
  Please change your order details and apply again, or contact our support with a list of products you wish to purchase and your shipping address. We will respond individually after consulting with the customer.
• For products that require assembly and installation by our staff, etc., we will consult with the customer and determine the delivery costs after receiving the application.
• Click here for a comparison table of shipping points and shipping fees >>>PT↔Shipping comparison table

■ JapanRegarding customs duties when shipping overseas

• You may be required to pay customs duties and other charges when you receive the item.
  (Customers are responsible for customs duties, and the tax amount varies depending on the country)

■ About product delivery

• Store staff on each floor (Percussion City, Ethnic City, Drum City) will package and ship each ordered product one by one. Therefore, we do not ship on store holidays.
• Your ordered product will be delivered to your designated delivery address by our affiliated delivery company.
• You can check the delivery status of the product on the delivery company's website using the "package confirmation number" provided in the shipping notification email.
• Product delivery time varies depending on payment method and product availability.
  *In either case, the product will be delivered 2 to 4 days after the shipping date.
• For products in stock
• Bank transfer: Ships within 3 business days after payment is confirmed (it may take several days to confirm payment)
• If payment is confirmed at the time of order, such as by using a credit card or various payment services: Ships within 3 business days after order confirmation
• In the case of back-ordered items, the order will be shipped as soon as the order is confirmed (we will contact you regarding the delivery date after the order is confirmed).
• If there is a significant delay in delivery of the product, we will contact you promptly via e-mail, etc.
• When you receive the product, please check it immediately. In the unlikely event that the product is damaged or defective, please contact us immediately.
• For other details regarding delivery etc.User guide」「Frequently asked questionsPlease also check.