Frequently asked questions

[Inquiry form]Please contact us by entering the product name and any questions you have. You can also contact us by phone during business hours.

Business hours

• Weekdays: 12:00-19:30
• Saturdays, Sundays, and holidays: 11:00-18:30

*Store closed: Tuesdays (excluding public holidays)

• Percussion City: 03-3845-3041
• Ethnic City: 03-3842-6042
• Drum City: 03-3842-6044

*We also accept orders over the phone. If you need a quote, it would be helpful if you could call us in advance.
*Inventory: Please contact us for details regarding products that are sold out or scheduled to be restocked soon (available for purchase).

*OnlineCustomer support serviceWe also provide. Please feel free to use it.

You may be able to place an order for products that are in stock in-store or that can be ordered. Please note that we are unable to provide products that are no longer in production.
When ordering[Inquiry form]Please contact us for the product name and quantity. You can also contact us by phone during business hours.

Return policyPlease check.

Depends on delivery area, product size, etc.About shipping charges、Shipping policyPlease check.

We plan to ship 3 to 5 business days after your order is confirmed (we do not ship on store holidays). We will notify you by email of the delivery company's tracking number by the morning of the next day of shipment.
Regarding the delivery date and time, please check and coordinate directly with the delivery company using the "inquiry number" provided in the shipping completion notification email.

Basically Yamato Transport or Sagawa Express,JapanIt will be shipped by mail.

After your order has been shipped, you can issue it using the following methods.

1. You can obtain a receipt by clicking the "Print Receipt" button in the product shipping notification email.
   *For downloaded sheet music that does not require shipping, a receipt link will be displayed in the order confirmation email only if payment has been completed at the time of ordering.
   
2. If you have registered an account, you can also obtain it from the [Receipt] link on the order history page of My Account.
   

*The receipt will be issued in the name of the orderer. If you have a specific address, please contact us separately.

*If you do not receive the "Product Shipping Notification" email, please contact our support center.

*If you request it to be issued at a later date, we will issue a receipt in PDF format and send it to you via email.

Your ability to receive emails may be affected by settings such as spam filters. Emails sent from our company will be sent to the following domain, so please check your reception settings.

・Email address domain: @komakimusic.co.jp

If you would like to confirm your order details and resend the email, please contact us separately.[Inquiry form]Please contact us.

Please also check the links below.

[Important] For customers who have not received an order confirmation email
After JPC receives your order, we will automatically send an email confirming your order details from contact@komakimusic.co.jp. We also strive to respond to inquiries received from customers within 24 hours on business days whenever possible. If you do not receive the email, please contact JPC by phone or email.
 

• With Payday, the total amount confirmed by the retailer from the 1st day to the end of the month will be issued as a bill on the 1st of the following month.
  *Please note that billing is not based on the date of purchase or the date of delivery of the product.
  *If you use the paidy app, you can pay each time you use the service before the bill is finalized (convenience store payment only).
  *If you are using the paidy app, after shopping, the billed amount will be finalized by 13:00 on the 1st day of the month following the day the retailer confirms your purchase, and it will be reflected in the paidy app and the web version of MyPaidy.
• Please pay by convenience store or bank transfer by the 27th, following the payment instructions on the Payday app, MyPaidy web version, email or SMS (short message).

For detailed usage instructions, please check the URL below (Paidy homepage).

Paidy Pay Later Billing and Payment
You can check the flow from billing to payment when using Paidy Pay later.
 

eJPC accountis a free service that anyone can register for when shopping online.
You can shop without registering, but by registering an account, you will be able to use convenient features such as checking your shopping history, issuing receipts, and registering multiple delivery addresses.

JPC membership systemis a paid support system, and by joining, you will receive various benefits such as free shipping and unlimited access to online magazines in addition to the above account services.

Regarding the JPC member system,herePlease check.

*If you are a JPC member and have not yet registered an account on eJPC, please register for an account before making a purchase.