Apologies and announcements regarding personal information leakage

August 23, 2021

Each customer

KOMAKI MUSIC, INC.

 All rights reserved by our companyWebIn addition to the unauthorized access by the third party, the credit card information1,667It has turned out that there may be a leak.

We apologize deeply to the situation that we have made a great deal of trouble and concern for our customers and everyone involved.

 We apologize for the apologies and announcements separately from our customers today.

We will take this situation seriously and take measures to prevent recurrence.

I apologize for the apologies to you and the parties concerned, and I will report the outline of this case as follows.

Note

1. History

20212Moon19We are contacted by some credit card companies to inform you about the leakage of credit card information2021Year2Moon19Komatsu musical instrumentsWebI stopped the credit card settlement at the site.

At the same time, a survey by a third party investigation agency was also started.2021Year5Moon31The investigation by the investigation organization was completed2019Year11Moon27Day2021Year2Moon19"Komaki" musical instrument WebThe credit card information purchased by the site was leaked, and it was confirmed that some of the credit card information could be exploited.

Since the above fact was confirmed, it came to today's announcement.

2. Personal information leakage

Cause

Komatsu musical instrumentsWebBecause of the third party's illegal access to the vulnerability of the system, the payment application was falsified.

Customers

201911Moon27Day2021Year2Moon19"Komaki musical instrument" during the dayWebCustomers who have paid credit cards in the site1513The information you might have leaked is:

Credit card name

Credit card number

Expiration date

Security code

Fall under the above1,513We would like to inform you about the customer by e-mail separately.

3.

We are working closely with credit card companies to continue the monitoring of transactions with credit cards that may have been leaked.

I would like to ask you to confirm that there are no claim items that are not found in the credit card statement. I would like to ask you to contact the card company on the back of the credit card.

In addition, if you wish to change your credit card, we ask the credit card company to make a payment to the customer of the credit card reissue.

The process of publication

20212Moon19I apologize deeply for the time from the concern of the leak of the day to this guidance.

We received an explanation that we have consulted with the settlement agency and that the disclosure of the uncertain information is confused and that it is indispensable to prepare the correspondence to stop the inconvenience to the customer. The announcement was made after waiting for the investigation of the investigation company and the cooperation with the credit card company.

I apologize for the long time until this announcement.

Measures to prevent recurrence and resume of our site

We took this situation solemnlyWebAll servers and systems used in the site were discarded. Based on the survey results, we will strengthen the security measures and monitoring system of the system.

Maki musical instruments after renovationWebAs for the renewal date of the credit card settlement in the siteWebI will inform you on the site.

In addition, we are responsible for this unauthorized access2021Year6Moon24It was reported on the2021Year6Moon24It is declared the day damage, and it will cooperate thoroughly in the investigation in the future.

Inquiries regarding this case

Maki musical instrument Co., Ltd

Above

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