【重要】ご注文確認メールが届かないお客様へ

Thank you very much for using JPC.

 

There are some customers, who use cell phone email addresses (docomo/au/softbank carrier emails) or free emails services such as hotmail, Yahoo Mail, Gmail, etc., who have reported that they have not been able to receive emails from our store properly.

.

 

After we receive your order, JPC automatically sends you an automatic order confirmation via <contact@komakimusic.co.jp>.

As for customer inquiries, we will try our best to respond within 24 hours on business days.

 

 

If you do not receive an email from us, please check your email settings below.

 

- If you are using a mobile email address (docomo/au/softbank carrier email)

 

● Spam filters may be blocking our emails.

If you are using a spam filter, please make sure to authorize our email address <contact@komakimusic.co.jp> or domain.

 

 

- If you are using free email services

 

● Our emails accidentally went to the spam folder.

If you are using a free email address service, please check your spam folder or trash.

 

● Incorrect email address

There is a possibility that the email address you have registered is incorrect. In such a case or If you want to check with us, please feel free to contact us at the following address.

Email address: contact@komakimusic.co.jp

 

● Your mailbox is full

If your mailbox is reaching maximum capacity, you may not be able to receive new emails.  

Please make sure that your mailbox is not full.

 

お客様へのお願い